Arena Fitness

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Privacy Policy

Last updated: 21 August 2026

1. Introduction

This Privacy Policy explains how Arena Gym & Fitness L.L.C. (“Arena Fitness”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you visit arenafitness.ae (the “Website”), contact us, enquire about membership, or otherwise interact with us online.

Arena Gym & Fitness L.L.C. is a limited liability company registered in the United Arab Emirates, with its registered address at Al Zeina Building C, Raha Beach, Abu Dhabi, United Arab Emirates, 42672.

This policy relates to activities carried out through the Website and our online enquiry channels. Membership agreements, waivers and in-club forms may contain additional terms about how your information is handled at the club.

We handle personal information in line with applicable United Arab Emirates data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations, as amended from time to time.

By using the Website you confirm that you have read and understood this Privacy Policy.

2. Information collected automatically

When you browse the Website we automatically collect limited technical information that does not, on its own, identify you. This may include your browser type and version, device type, operating system, approximate location derived from your IP address, referring website, the pages you view, and the time and duration of your visit.

We use this information in aggregate to understand how the Website is used, to diagnose technical problems, and to improve the speed, layout and content of our pages.

3. Personal information we collect

We collect personal information that you provide to us directly, including when you complete the enquiry form on the Website, request a trial session or class booking, sign up for a membership, subscribe to updates, or contact us by phone, email, WhatsApp or social media.

Depending on how you interact with us, this may include:

  • Your full name
  • Email address
  • Mobile or landline telephone number
  • The content of your enquiry or message
  • Membership and class booking details, including attendance records
  • Emergency contact details
  • Health and fitness information you choose to share with us, such as injuries, medical conditions or physical limitations relevant to safe training
  • Payment-related information processed by our payment providers

You do not have to provide personal information to browse the Website, but we may not be able to respond to an enquiry, register a membership or deliver coaching safely if you choose not to provide the information we ask for.

4. How we use your information

We use personal information for the following purposes:

  • To respond to enquiries, trial requests and class bookings made through the Website
  • To register, administer and renew memberships, and to manage your account
  • To design and adapt training programmes and coaching to your individual level and, where you have shared it, your health background
  • To take payment and to maintain records of transactions
  • To contact you about your membership, class schedule changes, facility closures and other operational matters
  • To send you marketing communications about classes, offers, events and community activities where you have agreed to receive them, or where otherwise permitted by law
  • To maintain the safety and security of our members, staff and premises
  • To analyse how the Website is used and to improve it
  • To comply with our legal, regulatory, tax and accounting obligations, and to respond to lawful requests from public authorities
  • To establish, exercise or defend legal claims

5. Sharing and disclosure

We do not sell your personal information. We may share it with:

  • Service providers who act on our behalf, including website hosting, IT support, class booking and membership management platforms, payment processors, email and messaging providers, and analytics providers
  • Professional advisers such as accountants, auditors, insurers and lawyers
  • Government authorities, regulators, courts or law enforcement where we are required or permitted by law to do so
  • A purchaser or prospective purchaser in connection with a sale, merger or restructuring of our business

Where we engage service providers, we require them to process personal information only on our instructions and to keep it secure and confidential.

6. Payment card details

Payments are processed by third-party payment service providers. We do not store full card numbers, expiry dates or security codes on our systems. Our payment providers may return to us limited information, such as the card type and the last four digits of the card number, so that we can identify a transaction and support you with queries or refunds. Those providers process card data in accordance with their own security standards and privacy policies.

7. Health and medical information

Health information is treated as sensitive. We collect it only where it is necessary for your safety, for example so that our coaches can adapt training to an injury or condition, or where you ask us to suspend, freeze or cancel a membership on medical grounds and provide supporting documentation.

We use this information only for the purpose for which you provided it, restrict access to staff who need it, and retain it for no longer than necessary. We do not share medical documentation with third parties except where required to process your request, where required by law, or in a medical emergency.

8. CCTV

Closed-circuit television may operate in and around our premises for the safety and security of members, staff and property, and for the prevention and investigation of incidents. Cameras are not installed in changing rooms, showers or toilets. Recordings are retained for a limited period and are accessed only by authorised personnel, or disclosed to the police, insurers or other authorities where lawful and necessary.

9. Marketing communications

Where you have opted in, or where otherwise permitted by applicable law, we may contact you by email, SMS, WhatsApp or telephone with information about classes, membership offers, events and community news.

You can opt out at any time by using the unsubscribe link in any marketing email, by replying to a message asking to stop, or by contacting us using the details in section 18. Opting out of marketing does not stop operational messages about your membership.

10. International transfers

Some of the providers we use may store or process personal information outside the United Arab Emirates. Where personal information is transferred outside the UAE, we take reasonable steps to ensure that it remains protected to a standard consistent with this policy and with applicable UAE data protection law, including by entering into appropriate contractual protections with the recipient.

11. Cookies

The Website uses cookies and similar technologies. Cookies are small text files placed on your device that allow the Website to function correctly, remember your preferences, and help us understand how the Website is used.

We use:

  • Essential cookies, which are necessary for the Website to operate
  • Performance and analytics cookies, which help us count visits, see which pages are most used, and improve the Website
  • Functional cookies, which remember choices you make

Most browsers allow you to refuse or delete cookies through their settings. Blocking some cookies may affect how parts of the Website work.

12. Data retention

We keep personal information only for as long as we need it for the purposes described in this policy. Membership and transaction records are retained for the period required by UAE tax, accounting and commercial law. Enquiry records are kept for a shorter period unless they lead to a membership. Where we no longer need personal information, we delete it or anonymise it.

13. Security

We maintain technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. These include access controls, restricted staff permissions and secure hosting. No transmission of information over the internet is completely secure, and while we work to protect your information we cannot guarantee the security of information sent to us online.

14. Your rights

Subject to applicable law, you have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete personal information where there is no continuing reason for us to keep it
  • Object to, or ask us to restrict, certain processing
  • Withdraw consent where our processing is based on consent
  • Request that we transfer certain information to you or to another party
  • Ask us to stop sending you marketing communications

To exercise any of these rights, contact us using the details in section 18. We may ask you to verify your identity before we act on a request. We will respond within the period required by applicable law.

15. Other websites

The Website may link to third-party websites and social media platforms, including Instagram. We are not responsible for the content, security or privacy practices of those sites. We encourage you to read the privacy policy of any website you visit through a link from ours.

16. Children

The Website and our online services are intended for adults. We do not knowingly collect personal information from children through the Website. Where a young person trains with us, membership and health information is provided and consented to by a parent or legal guardian. If you believe a child has provided us with personal information through the Website, please contact us and we will delete it.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or to legal requirements. The date at the top of this page shows when it was last revised. Material changes will be highlighted on the Website. We encourage you to review this page periodically.

18. Contact us

If you have questions about this Privacy Policy, about how we handle your personal information, or if you wish to exercise any of your rights, please contact us:

Arena Gym & Fitness L.L.C.
Al Zeina Building C, Raha Beach, Abu Dhabi, United Arab Emirates, 42672
Telephone: +971 2 552 9002
Email: info@arenafitness.ae
Website: arenafitness.ae